Commitment Privacy Won99
Six core principles that underpin how we protect your personal data every day.
256-bit SSL Encryption
All data transmitted between your device and won99 servers is protected with industry-grade 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
No Data Sales
Won99 has never sold and will never sell your personal information to any third party for commercial purposes. Your data is used solely for legitimate platform operational purposes.
Personal Data Control
You have the full right to access, correct, or request the deletion of your personal data. The process is straightforward and can be handled through the won99 support team at any time.
Secure & Protected Servers
Your data is stored on servers protected by a multi-layered security system, including firewalls, intrusion detection, and regular backups to ensure service continuity.
Legal Compliance
Won99 complies with all applicable data protection regulations and laws. This Privacy Policy is updated periodically to reflect current legislative changes.
Data Breach Notification
In the event of any security incident involving your data, won99 is committed to notifying affected users within the timeframe specified under our incident response procedures.
Won99 values the privacy of every user on our platform. As a trusted online betting and gaming platform in Malaysia, we understand that user trust is our most valuable asset, and we are fully committed to safeguarding it.
This Privacy Policy is designed to give you a clear and transparent understanding of how your personal data is managed — from the moment you register an account through every interaction with our platform. We adhere to the principle of minimal data collection: we only gather information that is genuinely necessary to provide you with the best service.
This document applies to all users accessing the won99 platform via the website, mobile app, or any other digital channel we operate. If you have any questions after reading this policy, our support team is ready to assist.
Won99 collects your personal data through several different methods. Understanding the types of data we collect helps you make more informed decisions about your use of our platform.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact Data | Email address, phone number, mailing address | Account registration, profile updates |
| Financial Data | Bank account number, transaction records, deposit and withdrawal history | In-platform transactions |
| Technical Data | IP address, device type, web browser, operating system | Automatically during platform usage |
| Usage Data | Gaming history, wagering patterns, game preferences | Automatically during activity on the platform |
| Communication Data | Live chat session records, support tickets, emails with our team | Interactions with the support team |
In addition to data you provide directly, we also collect technical data automatically when you use our platform. This includes information about the device used, internet connection and navigation patterns within the platform — all of which help us continuously improve platform performance and security.
Every piece of information we collect is used for a clear and legitimate purpose. won99 does not use your data for any purpose beyond what is described in this policy.
- Account management: Creates and maintains your account, processes registration and verifies identity through the required KYC process.
- Transaction processing: Processes deposits, withdrawals and all financial transactions on the platform securely and accurately.
- Platform security: Detects and prevents fraud, hacking, account abuse and suspicious or unlawful activity.
- Customer support: Provides effective technical assistance and customer service when you need help.
- Legal compliance: Fulfils applicable legal and regulatory obligations, including Anti-Money Laundering (AML) requirements.
- Service improvement: Analyses usage patterns to enhance user experience, fix bugs and develop new features.
- Marketing communications: Sends promotions, offers and relevant platform updates — only to users who have consented to receive them.
Won99 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, there are specific situations where we need to share your information with trusted third parties in order to fully deliver our platform services.
Third parties that may receive your data:
- Payment service providers: Financial institutions, banks, and e-wallet providers that process your transactions — only data necessary for payment processing is shared.
- Game software providers: Companies that provide slot games, Live Casino and sports betting on our platform — minimal data is shared solely for game operation purposes.
- Technical service providers: Companies that help us manage the platform's IT infrastructure, analytics and cybersecurity.
- Authorities and law enforcement agencies: When required by law or a valid court order, we will comply with legally grounded disclosure requests.
The security of your data is an absolute priority for won99. We continually invest in the latest security infrastructure to ensure your personal information is always protected against unauthorised access, data breaches, or misuse.
Security measures we use:
- 256-bit SSL/TLS data encryption for all communications between your device and our servers.
- Encryption of sensitive data in the database using high-grade encryption algorithms.
- Multi-layered firewall systems and Intrusion Detection Systems (IDS) operating 24 hours a day, 7 days a week.
- Strict access controls — only authorised staff may access user data, and every access is logged for audit purposes.
- Security penetration testing conducted regularly by independent security experts.
- Secure data backups performed automatically and periodically to ensure data recovery in the event of a system failure.
Data retention period: won99 retains your personal data for the duration your account remains active, plus an additional period required for legal compliance purposes — typically between 5 to 7 years after account closure, in accordance with applicable anti-money laundering regulations.
The won99 platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions and analyse platform performance.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled.
- Performance cookies: Collects information on how users interact with the platform to help us identify and resolve technical issues.
- Functional cookies: Saves your preferences such as language, currency and display settings to deliver a more personalised experience.
- Analytics cookies: Helps us understand aggregate platform usage patterns for service improvement purposes.
You can manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for the platform's core secure operations.
As a won99 user, you have the following rights regarding your personal data. won99 is committed to facilitating the exercise of these rights within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of inaccurate or incomplete data in your account.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact the won99 support team via live chat or email. We will process your request within 30 business days and keep you informed of the progress.
The won99 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of children under the age of 18.
Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are aware that a minor has registered on our platform, please notify our support team immediately.
The won99 platform may contain references to third-party services such as game providers and payment processors. This Privacy Policy applies only to data processed directly by won99.
We are not responsible for the privacy practices of any third parties you interact with through our platform. We encourage you to read the privacy policy of each third-party service before sharing your personal information with them. However, all won99 third-party partners are selected based on their compliance with high security and privacy standards.
Won99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technological developments. Each new version will be published on this page with an updated effective date.
For changes that are material and significantly affect your rights, we will endeavour to notify you via in-platform notifications or your registered email at least 14 days before the changes take effect. Continued use of the platform after changes are published constitutes your acceptance of the amended policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform — the fastest way to get an immediate response.
- Email: [email protected] (displayed as text only)
- Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and account security.
Our privacy team will endeavour to respond to all enquiries within 72 business hours. For requests involving your personal data rights, the processing period is up to 30 business days depending on the complexity of the request. We will keep you updated on the progress of your case throughout the process.