Terms and Conditions won99 —
The Complete Guide for Users

In this Terms and Conditions document, the following words and expressions carry the meanings as stated:

• "Won99" or "us" refers to the won99 online betting and gaming platform accessible via won99.plus.
• "User" or "you" refers to any individual who registers, logs in, or uses any service offered by won99.
• "Account" refers to the personal account registered by a user on the won99 platform.
• "Platform" refers to the website, mobile app, and all digital services operated by won99.
• "Wagering " refers to any activity involving placing bets on sports events, casino games, number games, or any other betting activity available on the won99 platform.
• "Bonus" refers to any free credits, bonus funds, free spins, or other rewards granted by won99 to users.
• "KYC" stands for Know Your Customer — a mandatory identity verification process that every user must complete before their first withdrawal is processed.

Use of the won99 platform is limited to individuals who meet the following eligibility requirements. By registering, you confirm that you meet all of these requirements.

• You are 18 years of age and above on the date of registration.
• You are registering under your own name and not on behalf of any other party.
• You have not previously been banned or prohibited from using the Won99 platform.
• All information you provide during registration is accurate, truthful and current.
• You register only one account. Won99 strictly prohibits multiple account registrations by the same individual.

During registration, you are required to provide your full name, date of birth, an active email address and a valid Malaysian phone number. This information is used for identity verification and account-related communications.

Each user is only permitted to hold one active account on the won99 platform. Holding multiple accounts is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of any existing balances.

You are solely responsible for keeping your password and login details confidential. Won99 will not be liable for any losses resulting from unauthorised access to your account if such access was caused by your own negligence in safeguarding your login information.

• Do not share your account password with anyone, including Won99 staff.
• Log out of your account after each session, especially when using a shared device.
• Notify the Won99 support team immediately if you suspect any unauthorised access.
• Update your personal information should any changes occur.

Won99 reserves the right to temporarily freeze an account as a security measure if unusual activity is detected, including suspicious login attempts or abnormal wagering patterns.

Won99 supports a variety of local Malaysia payment methods including bank transfers via FPX, Touch 'n Go eWallet, GrabPay, Boost, and other digital methods available at the time. All financial transactions are processed in Malaysian Ringgit (MYR).

Deposit: The minimum deposit amount is as stated on the platform at the relevant time. All deposits are processed automatically and are typically credited to your account within minutes upon successful payment confirmation.

Withdrawal: Withdrawal requests will be processed within 24 business hours once all of the following conditions have been met:

• KYC process has been completed with valid documentation.
• No active bonus with an unfulfilled wagering requirement.
• The withdrawal method used matches the original deposit method.
• The withdrawal amount meets the minimum limit set.

Won99 reserves the right to withhold withdrawals for investigation purposes if suspicious activity is detected. In such situations, our support team will contact you within a reasonable timeframe to obtain additional information.

Won99 offers a variety of bonuses and promotions to our members from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and seasonal promotions. All bonuses are subject to specific terms and conditions.

Wagering Requirement: Each bonus carries a wagering requirement that must be met before withdrawals from the bonus balance are permitted. The specific wagering requirement for each promotion is stated on the relevant promotions page.

• Bonuses may only be used for wagering purposes within the Won99 platform.
• Bonuses are not transferable to other users.
• Each user is eligible to receive each type of bonus once only, unless otherwise stated.
• Won99 reserves the right to void a bonus if abuse or any attempt to manipulate the bonus system is detected.
• Bonus value cannot be directly converted to cash unless the wagering requirement has been fully met.

Won99 reserves the right to modify, suspend or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that have already been claimed and are in the process of having their wagering requirement fulfilled.

All bets placed on the won99 platform are subject to the game rules set by the software providers and won99's internal policies. Bets that have been legitimately placed and confirmed are final and cannot be cancelled by the user.

Sports Betting: The odds displayed at the time a bet is placed are the odds that apply to that bet. won99 reserves the right to adjust odds before a bet is confirmed in certain situations, such as obvious technical errors.

In-Play Betting: Real-time betting during live matches is subject to system delays. won99 is not responsible for betting outcomes affected by internet disruptions on the user's end.

• Minimum and maximum bets for each market are as stated on the platform.
• Won99 reserves the right to decline or limit bets from specific users at our sole discretion.
• Any attempt to exploit errors in the odds system or software will result in bet cancellation and further action against the account.
• Users are not permitted to use automated software (bots) to place bets.

As a won99 platform user, you are solely responsible for ensuring that your use of this platform is lawful under the laws and regulations applicable in your region. won99 makes no representation that use of the platform is lawful in all jurisdictions.

You are also responsible for:

• Ensure your account information is always accurate and up to date.
• Comply with all terms and conditions set out, including the specific terms applicable to each game.
• Not using the platform for any unlawful purpose.
• Not interfering with platform operations or the experience of other users.
• Report any technical issues or suspicious transactions to our support team promptly.
• Practice responsible wagering and set limits that are within your financial means.

Won99 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions due to planned or unplanned system maintenance.
• Wagering losses resulting from legitimate game outcomes.
• Delays in transaction processing caused by third parties such as banks or payment providers.
• Errors or omissions in information displayed on the platform that are not attributable to Won99's negligence.
• Unauthorised access to your account resulting from your own negligence in protecting your login information.

In all circumstances, Won99's maximum liability to any user shall not exceed the total net deposits made by that user within the 30 days preceding the claim.

Closure at user request: You may request account closure at any time by contacting our support team. Before the closure is processed, all active wagers must be settled and any remaining balance must be withdrawn first.

Closure by won99: won99 reserves the right to suspend or close a user's account without prior notice in the following situations:

• Violation of any terms within this document.
• Suspicion or evidence of fraudulent activity or money laundering.
• Registration of multiple accounts by the same individual.
• Abuse of the bonus or promotions system.
• Users under 18 years of age.
• Attempts to hack or disrupt platform systems.

Won99 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Changes will take effect immediately upon publication on this platform.

We will endeavour to notify users of material changes via in-platform notifications or registered email. However, it remains your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest version.

Your continued use of the won99 platform after any changes to the terms are published constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions, or the use of the won99 platform, shall first be resolved through good-faith negotiations between both parties.

Users are responsible for ensuring that use of the won99 platform is lawful in their region. won99 makes no warranties regarding the legal status of the platform in any jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the Won99 support team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Email: [email protected] (displayed as plain text only)
• Help Centre: Visit the page FAQ for answers to frequently asked questions.

Our support team will endeavour to respond to all enquiries within 24 business hours. For issues requiring further investigation, resolution may take longer and we will keep you updated on the progress of your case.